Privacy Policy

1. Contact us

If you have any questions about this privacy policy or how we handle your information, please contact us.

• Email: [email protected]

2. About us

KasaMD, a product of Kasa Labs, is a healthcare technology company dedicated to improving medical documentation for healthcare providers in underserved regions. We are committed to protecting your privacy and handling your data with care and transparency.

This privacy policy explains how we collect, use, store, and protect your personal information when you use our services, including:

• KasaMD Mac App: A macOS application for offline clinical documentation, transcription, and note generation.
• KasaMD WhatsApp Bot: A free WhatsApp-based clinical documentation assistant available to healthcare providers and rural clinics.
• KasaMD Website: Our marketing website at kasamd.com.

3. What information do we collect?

The information we collect depends on which KasaMD service you use.

WhatsApp Bot

• Your WhatsApp phone number
• Messages you send to the bot, including text and voice messages
• Any patient or clinical information you include in your messages

Mac App

• Audio recordings processed locally on your device for transcription
• Clinical notes and documentation generated on your device
• Patient records you create within the app

The Mac app is designed to work offline. Data you create in the Mac app is stored locally on your device.

Website

• Standard web analytics data such as page visits and device type

4. How do we collect your information?

• WhatsApp Bot: When you send messages to the KasaMD bot on WhatsApp. Your messages are received via the WhatsApp Business API.
• Mac App: When you record audio, create notes, or manage patient records within the application.
• Website: Automatically when you visit our website.

5. How do we use your information?

• To process your messages and generate clinical documentation
• To provide and improve our services
• To respond to your requests and provide support
• To comply with applicable legal obligations

6. Third-party services

To provide our services, your information may be shared with the following types of third-party providers:

• AI processing: Messages sent to the WhatsApp bot are processed using third-party AI services (Anthropic) to generate clinical documentation. These providers process your data according to their own privacy and data handling policies.
• Messaging platform: The WhatsApp bot operates through WhatsApp (Meta). Your use of WhatsApp is subject to WhatsApp's Privacy Policy.
• Hosting and infrastructure: Service providers that host and operate our servers.

We do not sell your personal information to third parties.

7. Data storage and international transfers

Your data may be processed and stored outside of your country. By using our services, you acknowledge that your information may be transferred to and processed in countries other than your own.

8. How do we protect your information?

We take reasonable measures to protect your information, including:

• Encrypting data in transit
• Restricting access to authorized personnel
• Using secure infrastructure for data storage and processing

9. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Stop using our services at any time (for the WhatsApp bot, simply stop messaging the bot)

To exercise any of these rights, contact us at [email protected].

10. Important note for healthcare providers

If you use KasaMD to document patient interactions, you are responsible for obtaining any necessary patient consent before sharing patient information through our services. You should comply with the healthcare regulations and data protection laws applicable in your jurisdiction.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Questions or concerns

If you have concerns about how we handle your data, you can contact us at [email protected] or reach out to your local data protection authority.